Security for buyers
Keeping your financial information secure is absolutely essential when buying online. Please be assured that PayPal can help ensure the security of your transactions.
Protection you can count on
If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 30 days, and we've got you covered.
Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 30 days of your purchase or payment.
What’s covered with PayPal Purchase Protection
You bought a book, but received a DVD
You bought an item described as “new,” but received something that was used
You purchased 3 items, but only received 2
The item was damaged during shipping
The item is missing major parts (that the seller didn’t report)
You purchased an item described as authentic, but received a knockoff instead
What’s not covered with PayPal Purchase Protection
Items that were described accurately by the seller
OEM customized products according to buyer's requirements
Disputes filed more than 30 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 30 days after the transaction date of the transaction
If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.