After-sales service

Returns and Refunds
- Fewer than 1% of all shipped products are subject to any warranty or quality issue.
- In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 3 months after dispatch our , we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
- If you experience any problem with a product bought from, contact us first and we will do our best to advise you. Any returns must be - discussed with Customer Support in advance, and authorized so they are sent with the correct paperwork.
- In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the in China are payable by you.
- Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

How can I speak to about product questions or other queries?
We will offer you full pre-sales and after-sales support via phone, email, live chat, mail, or face-to-face me